Privacy Policy

Effective Date: May 28, 2025

Well Taken Care Of ®(“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://welltakencareof.com, engage with our services, or interact with us through other means. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, email address, phone number, mailing address, and other identifiers you provide when filling out forms on our website or contacting us directly.

• Health and Wellness Information: Details you provide related to your health, fitness goals, dietary preferences, and other wellness-related information necessary for our coaching services.

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

• Usage Data: Information about how you use our website, products, and services.

2. How We Use Your Information

We use the information we collect in the following ways:

• To provide and manage our health coaching and wellness services.

• To personalize your experience and deliver content and product offerings relevant to your interests.

• To communicate with you, including responding to inquiries and sending administrative information.

• To improve our website, products, and services.

• To comply with legal obligations and enforce our terms and conditions.

3. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

• Legal Requirements: If required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet-based site can be 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.

• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that we restrict the processing of your personal data.
  
  

  🔁 Recurring Payments Policy

  Many of our coaching and wellness services operate on a recurring billing model (monthly, quarterly, or program-specific intervals). This ensures continuous access to care, resources, and personalized support.

  Please Note:

  • Clients are responsible for managing and canceling their recurring billing before the next charge is processed.

  • Recurring billing continues until you cancel it via your client portal (e.g., Practice Better or Stripe).

  • Cancellation must be submitted at least 7 days prior to the next billing date to avoid the upcoming charge.

  • We do not process cancellations via social media, SMS, or verbal communication. All requests must be made through your portal or in writing to hello@welltakencareof.com.

  ❗ Once a payment is processed, it is considered final and non-refundable unless otherwise outlined below.

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  💸 Refunds Policy

  We invest dedicated time, planning, and resources into every client experience. As a result, we follow a no-refund policy for most of our services, with few exceptions as outlined below.

  1. Discovery Calls (Free)

  • Discovery calls are complimentary and are designed to assess client needs before committing to a paid program.

  • These calls can be rescheduled or postponed with notice.

  • We appreciate clients giving advance notice of any changes so that we can serve others on the waitlist.

  2. 1-on-1 Coaching Sessions / Strategy Appointments

  • Appointments may be rescheduled with at least 24 hours’ notice.

  • No-shows or same-day cancellations will not be eligible for rescheduling or refund.

  • No partial refunds are issued for missed or unused time in booked sessions.

  3. 90-Day Programs / Tiered Wellness Coaching Packages

  • All package sales are final once the program begins.

  • For clients who prepay and then experience a significant life event (e.g., hospitalization), a partial refund or pause in service may be considered on a case-by-case basis. Admin fees and value of sessions already delivered will be deducted.

  • Payment plan participants are required to fulfill their payment schedule unless a formal cancellation request is approved.

  4. Workshops, Events, and Retreats (e.g., Zenathon)

  • Event ticket sales are non-refundable.

  • If you are unable to attend, your ticket may be transferred to another participant with at least 72 hours’ advance notice.

  • Promotional codes (e.g., ZenLinda) must be used at the time of booking and cannot be retroactively applied.